ABOUT GPA POWER ALERTS
GPA Power Alerts is a new 2-way text messaging service, providing customers with real time information about any scheduled or unscheduled power outage affecting their home and/or business, and estimated time of restoration.
There is no need to sign-up. On September 12, 2020, the primary mobile phone number listed in your account was auto enrolled and should have received a message from 1-855-252-9998 (toll-free). To sign-up after September 12, 2020, simply text ENROLL to 1-855-252-9998.
No. This free service via a toll-free telephone number is provided to you by the Guam Power Authority. However, text message charges from your telecommunications carrier may apply depending on your mobile plan. Please contact your telecommunications provider for information.
Log in to your GPA account at www.PayGPA.com to view or change your mobile phone number. You may also email poweralert@gpagwa.com or contact GPA Customer Service at 671-647-5787.
If you received a text response made up of garbled letters and symbols, it may that your mobile number is not linked to your GPA account. Please contact GPA Customer Service at PowerAlert@gpagwa.com or 671-647-5787. To report an outage, please call 671-475-1472/3/4.
Cancelling or Enrolling for GPA Power
Alerts After September 12, 2020
Text QUIT to 1-855-282-9998 will remove you from participating in the GPA Power Alerts program.
Text “ENROLL” to 1-855-282-9998. To verify your service addresses, text “STATUS”.
Using Power Alerts
Message Options to send to
1-855-252-9998
OUT
Send OUT to report outages at the service address(es) associated with your mobile phone number.
STATUS
Send STATUS to receive known information about your power service address(es) and any outages affecting those accounts.
QUIT
Send QUIT to opt out of receiving text message updates from GPA Power Alerts.
ENROLL
Send ENROLL to enroll or re-enroll in GPA Power Alerts.
HELP
Send HELP to receive information for assistance with GPA Power Alerts.
Other Frequently Asked Question
GPA Power Alerts will assign a letter to each power account associated with your mobile number. When you text the word OUT to report an outage, you will receive a message asking for which account. Simply follow the instructions provided by the Power Alert reply texts.
One cell number per account at this time.
You may receive follow-up text questions. If you do not have an outage, there is no need to respond to the follow up texts.
Yes, you will receive automatic messages if your service address is affected by a known or predicted area outage. If there is an outage that is only affecting your service address, and you have not received a report, please text OUT or contact GPA Dispatch at 671-475-1472/3/4.
To receive text notifications, your mobile number must be associated with your power account(s). You will receive text notifications if the GPA system is experiencing any outages that affect your service address(es).
You may text OUT again to report the outage or contact GPA Dispatch at 671-475-1472/3/4.
Contact GPA Dispatch at 671-475-1472/3/4. Please do not attempt to clear or go near the power line.
Updates will be provided as quickly as possible. Restoration time depends on the complexity and scope of work.
Restoration times are estimates based on the information we have about the outage. We can make good estimates on how long it typically takes to restore different types of outages based on historical data, but each outage time will vary based on the specific circumstances.
No, the estimated restore times are based on historical data and feedback from the crews in the field. This is to give our customers an idea of when their power will be restored to help you plan and await restoration. However, the actual restoration time may be longer or shorter than the estimate.
Need additional assistance
Please contact GPA Customer Service (671) 647-5787.
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