Available now. Funding is available through the Department of Administration with the Emergency Rental Assistance (ERA) program, to assist households that are unable to pay rent and utility expense dating back to March 13, 2020. Eligible households may receive up to 15 months of assistance, to include current rent and utility payments, and arrears. Ratepayers are encouraged to visit www.doa.guam.gov for more information.
GPA can assist customers eligible for ERA assistance by providing account information directly to DOA. GPA account information release forms are available at the DOA program website, village mayors’ offices, GPA customer lobbies and by downloading GPA ERA Release Form.
For more information, email customersfirst@gpagwa.com or call 647-5787.
GUAM POWER AUTHORITY
GUAM WATERWORKS AUTHORITY
SERVICE OPTIONS
The Guam Power Authority and Guam Waterworks Authority provide essential, continuous electrical power and water infrastructure service that are critical to our island. GPA and GWA will ensure continuity of essential electric and water/wastewater services for all our customers and continue to remain open with some limitations.
GPA and GWA remain committed to protecting the safety of all employees, ratepayers and the general public.
Customer Service Lobbies
GPA and GWA Customer Service Lobbies at Fadian, Mangilao Monday-Friday from 7 a.m. to 5 p.m. The Customer Service Lobby in Upper Tumon Monday-Friday from 7:30 a.m. to 6 p.m. will be open to help customers but onsite payment can only be made using the drive-thru option.
Customer and payment call centers and payment drive‐thru services are open.
Various options for account inquiries and contacting GPA and GWA:
1. Online Services: GPA and GWA online services can help customers monitor their energy and water consumption and view their account information details. Review or verify your account information and payment: paygpa.com and paygwa.com, or the mobile GPWA app.
GPA
a. Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com. Business customers can email requests and documents to businessfirst@gpagwa.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.
b. Live chat with a Customer Service Representative via Direct Message (DM) on Facebook.
c. Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption to save energy at home during at this time.
GWA
Questions, applications and supporting documents can be emailed to customers@guamwaterworks.org.
2. Telephone Services:
a. Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements.
GPA
a. To speak with a Customer Service Representative, call 647-5787 Monday-Friday from 8 a.m. to 5 p.m.
b. To make a payment over the phone, call Pay by Phone at 647-5787 Monday-Friday from 8 a.m. to 5 p.m. An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.
GWA
a. To speak with a Customer Service Representative, call 647-7800/7803, Monday-Friday from 6:30 a.m. to 6:00 p.m. or
b. Call GWA at 647-4PAY (4729) through a secure automated payment system available 24/7, or speak to a live customer service representative Monday-Friday from 7:30 a.m. to 6 p.m.
3. Payment Drop Box (checks only):
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao along back road to Andersen and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.
4. Cash Payments:
Cash payments are accepted at: Customer Service Lobbies at the Gloria B. Nelson Public Service Building in Fadian, Mangilao Monday-Friday from 7:30 a.m. to 3:30 p.m. and the Hagåtña Satellite Office at the Julale Shopping Center Monday-Friday from 8 a.m. to 5 p.m.
a. Drive-Thru Payment Windows - Upper Tumon Monday-Friday from 6:30 a.m. to 3:30 p.m. and Fadian, Mangilao Monday–Friday from 8 a.m. to 3:30 p.m. Customers utilizing the drive-thru payment windows are reminded to utilize face masks when conducting payment transactions.
b. Payments may also be made at all local banks (subject to their payment policies) and all Treasurer of Guam locations.
5. Mail-in Payment(s): GPA Send to: P.O. Box 21868, Guam Main Facility, Guam 96921 or to GWA at P.O. Box 3010, Hagåtña, GU 96932.
6. Permits, Inspections & Engineering Services:
GPA. Inspections for new power service and installations are accepted on a case-by-case basis until further notice. Inspections already in process and scheduled will be completed. Please have all required documents completed upon submittal. You may send your email to jacosta@gpagwa.com or vsablan@gpagwa.com.
GWA. Inspections for new water/sewer service and installations can be scheduled by appointment. Customers can make inquiries by calling 300-6058 Monday-Friday from 8:30 a.m. to 4:30 p.m. or email permits@guamwaterworks.org.
7. Trouble Calls/Emergencies/Service Interruptions.
GPA 24/7 Trouble Dispatcher at 475-1472/3/4.
GWA 24/7 Emergency Dispatchers at 646-4211.
