Operational Continuity During COVID-19 Crisis

In accordance with recommendations from the Centers for Disease Control and Prevention (CDC) and Governor Leon Guerrero’s Executive Order(s) to limit the spread of the novel coronavirus (SARS-nCoV-19), and in an effort to protect employees and customers, Guam Power Authority (GPA) has suspended all in-person services at all GPWA customer lobbies at Fadian, Julale and Upper Tumon through May 30, 2020. Additionally, GPA field crews are implementing enhanced social distancing procedures with customers while responding to trouble reports and service calls in the field.

Trouble Calls/Emergencies/Power Service Interruptions
For all power emergencies or power service Interruptions, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

Account Inquiries/Contacting GPA
Customer service representatives are available to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. - 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

Ways To Pay Your Power Bill
GPA encourages its customers to utilize a variety of options that allow them to conduct the majority of all business remotely, and while safely practicing social distancing. To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787, Monday through Friday from 8 a.m. - 5 p.m. An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Check payments can be dropped off at the Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive.

Cash payments are accepted at the GWA Upper Tumon drive-thru payment window, Monday through Friday from 6:30 a.m. - 3:30 p.m., at local banks (subject to individual bank policies), and the Treasurer of Guam, ITC building location. Customers should anticipate that hours may be adjusted without notice, in response to the coronavirus pandemic.

Payments can be made via mail by sending to: P.O. Box 21868, Guam Main Facility, Guam 96921.

On-line payments can be made via the GPWA PAYGPA Android and iOS phone app; or on-line at PAYGPA.COM.

Customers experiencing hardships should contact GPA’s Customers Services Customer service representatives via telephone by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook., to discuss account information or to assist with payment arrangements. Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.

Normal disconnection practices will resume within a reasonable time after the resumption of normal GPA operations. Utility bills and/or debt will not be forgiven or erased. GPA will work with affected customers to make payments to the best of their ability in order to prevent the accumulation of a larger balance.

GPA Field Crews
GPA’s field crews are on duty to respond to trouble or emergency calls with enhanced social distancing procedures. During this time, we ask customers to remain indoors while the GPA field crews respond and arrive at their property or any site to address power issues. This will allow GPA’s crews to safely complete their tasks while protecting themselves and customers. If customers do not abide by this request, GPA’s crews have been directed to immediately stop their work and leave the site to ensure their safety.

We’re Here for You
GPA will continue to provide reliable energy throughout this pandemic crisis while protecting customers and employees. To stay up to date with important notifications check for updates on GPA’s website at https://www.guampowerauthority.com, or find us on Facebook at https://www.facebook.com/GuamPowerAuthority/.




Operational Continuity During COVID-19 Crisis


In accordance with recommendations from the Centers for Disease Control and Prevention (CDC) and Governor Leon Guerrero’s Executive Order(s) to limit the spread of the novel coronavirus (SARS-nCoV-19), and in an effort to protect employees and customers, Guam Power Authority (GPA) has suspended all in-person services at all GPWA customer lobbies at Fadian, Julale and Upper Tumon through May 5, 2020. Additionally, GPA field crews are implementing enhanced social distancing procedures with customers while responding to trouble reports and service calls in the field.

Trouble Calls/Emergencies/Power Service Interruptions
For all power emergencies or power service Interruptions, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

Account Inquiries/Contacting GPA
Customer service representatives are available to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. - 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

Ways To Pay Your Power Bill
GPA encourages its customers to utilize a variety of options that allow them to conduct the majority of all business remotely, and while safely practicing social distancing. To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787, Monday through Friday from 8 a.m. - 5 p.m. An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Check payments can be dropped off at the Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive.

Cash payments are accepted at the GWA Upper Tumon drive-thru payment window, Monday through Friday from 6:30 a.m. - 3:30 p.m., at local banks (subject to individual bank policies), and the Treasurer of Guam, ITC building location. Customers should anticipate that hours may be adjusted without notice, in response to the coronavirus pandemic.

Payments can be made via mail by sending to: P.O. Box 21868, Guam Main Facility, Guam 96921.

On-line payments can be made via the GPWA PAYGPA Android and iOS phone app; or on-line at PAYGPA.COM.

Customers experiencing hardships should contact GPA’s Customers Services Customer service representatives via telephone by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook., to discuss account information or to assist with payment arrangements. Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.

Normal disconnection practices will resume within a reasonable time after the resumption of normal GPA operations. Utility bills and/or debt will not be forgiven or erased. GPA will work with affected customers to make payments to the best of their ability in order to prevent the accumulation of a larger balance.

GPA Field Crews
GPA’s field crews are on duty to respond to trouble or emergency calls with enhanced social distancing procedures. During this time, we ask customers to remain indoors while the GPA field crews respond and arrive at their property or any site to address power issues. This will allow GPA’s crews to safely complete their tasks while protecting themselves and customers. If customers do not abide by this request, GPA’s crews have been directed to immediately stop their work and leave the site to ensure their safety.

We’re Here for You
GPA will continue to provide reliable energy throughout this pandemic crisis while protecting customers and employees. To stay up to date with important notifications check for updates on GPA’s website at https://www.guampowerauthority.com, or find us on Facebook at https://www.facebook.com/GuamPowerAuthority/.